This guide: https://www.accc.gov.au/consumers/consumer‐rights‐guarantees/consumer‐guaranteesprovides information on the ACL for the motor car and motorcycle sales and repair industries.
It covers issues about which industry bodies have requested more detailed guidance and which consumers have frequently reported to national, state and territory consumer protection agencies.
This information will be relevant to:
- licensed motor vehicle traders (including of cars and motorcycles)
- mechanics and repair shops
- motor vehicle manufacturers
- motor vehicle industry associations.
The guide's main focus is on consumer issues related to defects and failures (both one‐off and repeated) in new and used motor vehicles.
In particular, it provides guidance on the legal rights and obligations created by consumer guarantees provided by the ACL. Remedies are available when motor vehicles do not meet the consumer guarantees in a way that is a:
- major failure
- minor failure that cannot be fixed, or
- minor failure that can be fixed but is not fixed within a reasonable time.
If you choose to purchase extended warranty cover, you will be purchasing protection for your vehicle in accordance with the terms and conditions outlined in the Product Disclosure Statement (PDS).
In some case this protection will overlap (partially or wholly) with the rights and remedies available to you under any applicable laws, including the Australian Consumer Law. Any rights or remedies you may have under any laws will not be affected by purchasing extended warranty cover and you are entitled to enforce those rights and remedies or rely on the protection provided by this policy at your discretion.
Although you are not required to pay for any rights or remedies you have under the Australian Consumer Law or equivalent rights and remedies, the amount you pay for the benefits under the extended warranty cover will not change to the extent that your rights under the Australian Consumer Law or any applicable laws overlap with such benefits.